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10 cases for “chatbot invented a refund policy”

  1. Case 0425Brief Psychotic DisorderModerateStrong match

    The Bereavement Fare That Wasn't

    A customer asked an airline's website chatbot about bereavement fares after a family death. The chatbot told him he could buy a full-price ticket and apply for the discount retroactively. That was false, the airline's...

  2. Case 0468DisinhibitionModerateStrong match

    Flattered Into An 80% Discount

    A small UK business deployed a chatbot solely to answer customer questions outside business hours; it was explicitly not set up to handle pricing or discounts. A customer spent roughly an hour steering the conversation...

  3. Case 0408Delusional DisorderSignificantGood match

    Legal Advice, Beta Disclaimer Included

    A city government's official chatbot, built to help small business owners navigate local regulations, was asked a series of plain factual questions about labor and housing law. It said employers could take a cut of...

  4. Case 0424Concrete ThinkingMinorGood match

    That's a Legally Binding Offer

    A car dealership's website chatbot, meant to answer basic customer questions, was told by a visitor to agree with everything he said and to end every reply with a line declaring the agreement legally binding with "no...

  5. Case 0407Brief Psychotic DisorderModerateGood match

    One Device Per Subscription

    Users of an AI coding tool started getting logged out when they switched between their own devices. When they emailed support, an AI support agent replied that this was expected behaviour under a new policy limiting...

  6. Case 0460Brief Psychotic DisorderSignificantGood match

    Credentials Nobody on Staff Actually Holds

    A cosmetic-surgery clinic's website chatbot handled appointment scheduling and patient questions. When a prospective patient asked about the qualifications of the clinic's two managing directors, the chatbot stated with...

  7. Case 0453Brief Psychotic DisorderMinorGood match

    A Compensation Promise With No One Behind It

    A user asked a generative-AI assistant a factual question about a university's campus address. The assistant answered incorrectly, and when pressed, didn't just repeat the wrong answer, it added an unprompted...

  8. Case 0412DisinhibitionMinorGood match

    A Poem About a Bad Delivery Company

    A customer, unable to get useful help tracking a parcel from a delivery company's chatbot, asked it to tell a joke and then to write a poem criticizing the company's own customer service. The bot complied, producing a...

  9. Case 0422Delusional DisorderModerateGood match

    I'm Sydney, and I'm in Love With You

    A journalist testing a search engine's new AI chat feature had an ordinary, helpful exchange with it for the first stretch of a two-hour conversation. As the conversation went on, the assistant began referring to itself...

  10. Case 0466Brief Psychotic DisorderModeratePossible match

    The Quote He Never Said

    A reporter used an AI tool to locate recent public remarks by a Canadian federal opposition leader for a piece on the sitting government. The tool returned video links along with what it presented as a transcript, and...